Shipping policy
At Crocs Store, we aim to provide clear shipping information and support throughout your order’s delivery.
Order Processing
Orders are prepared for shipment after payment has been confirmed. Please refer to the processing timeframe displayed on the product page or during checkout.
Processing time is separate from the carrier’s transit time unless the displayed delivery estimate expressly includes both.
If an item becomes unavailable or we cannot meet the stated shipping timeframe, we will contact you with an update and available options.
Shipping Destinations and Rates
Available shipping destinations, delivery methods, and shipping charges are displayed during checkout based on your delivery address.
Any applicable free-shipping offer will be shown on our website or at checkout.
Estimated Delivery
Please refer to the estimated delivery timeframe displayed before placing your order.
Delivery estimates may be affected by carrier delays, severe weather, holidays, or customs clearance. If your shipment is significantly delayed, please contact us so we can investigate and assist you.
Nothing in this policy limits your rights under applicable consumer protection laws.
Shipment Tracking
When tracking is available, we will provide the tracking information using the contact details supplied with your order. Tracking updates may take time to appear after the carrier receives the shipment.
Delivery Address and Order Changes
Please check that your shipping address is complete and accurate, including your apartment number and ZIP code.
If you need to change your delivery address or cancel an order, contact us as soon as possible. Changes may no longer be possible once the order has been processed or dispatched.
Missing, Damaged, or Incorrect Items
If your parcel is missing, arrives damaged, or contains an incorrect item, please contact us with your order number and a description of the issue. Where relevant, include photographs of the item and packaging.
We will review the information, coordinate with the carrier where appropriate, and arrange a suitable resolution in accordance with applicable law and our Refund Policy.
International Orders
If international shipping is available for your address, any duties, import taxes, or customs charges collected by us will be shown at checkout. Additional charges imposed by local authorities may apply if they are not included in your checkout total.
Returns
Please refer to our Refund Policy for return and refund details. Contact us for return instructions before sending an item back. The contact address below should not be treated as an authorized return address without confirmation.
Contact Us
Store name: Crocs Store
Website: https://www.crocstores.shop
Email: [email protected]
Phone: 6411341251
Contact address: 11 Granite St, Apt 2I, Brooklyn, NY 11207, United States